Housing Support

Support for tenantsIf you are a tenant or a home owner, we can help you stay in your home and run it properly. We can also offer mediation for certain tenants.

All sorts of things can cause problems with your tenancy, including:

  • Trouble with your neighbours
  • Understanding your tenancy agreement
  • Managing money
  • Keeping your living space safe
  • Claiming benefits
  • Organising your day

You may find it hard to deal with letters and phone calls and we can help you with that.

We can also help support you through difficult times, help you build your confidence and help you learn to live independently.

We call this service Floating Support, and its aim is to help people like you stay in your home and avoid being made homeless.

How to get help

To get help, contact us on 01743 341900 or fill in the form on this page.

We’ll get back to you as soon as we can and explain more.

Mediation: Help with neighbour disputes

We offer a community mediation service to tenants of Severnside Housing and Shropshire Towns and Rural Housing Association.

If you are having trouble with your neighbours we step in and talk to both you and your neighbours and help solve the problems.

Contact your housing officer at Severnside or Shropshire Towns and Rural Housing Association to access the service.

Tenancy Sustainment Service

Tenancy Sustainment is a service provided by Shropshire Housing Alliance for tenants moving in to Wrekin Housing Group homes. The team is based in Telford, working with tenants across Shropshire and Staffordshire to help them prepare for, move in and keep their tenancy going.

This tailored service gives practical help on a range of things including:

  • Budgeting
  • Furniture
  • Saving for rent
  • Dealing with debts
  • How to manage money

To contact the team email TSS@wrekin.com or call 01952 217283

Money Matters Team

We offer a free expert welfare benefit advice service to Wrekin Housing Group tenants, along with access to affordable home contents insurance, help to deal with debts or advice if you are struggling with fuel costs.

The team is based in Telford but works with tenants across Shropshire and Staffordshire to help with all money and benefit-related matters.

Find out more on The Wrekin Housing Group website or phone 01952 217234